Getting help
Contact us through a ticket and follow it with a private link.
- 1Open Contact and choose a topic.
- 2Describe the problem. For a passport issue, add the passport number.
- 3You receive a ticket number and a private link by email.
- 4Follow progress and reply through that link.
First-response targets depend on priority: 1 hour for urgent, 4 hours for high, 24 hours for normal and 72 hours for low.
Our email addresses
- support@serialpassport.com
- Help with the product, your account and open tickets.
- hello@serialpassport.com
- Sales, pilots, partnerships and general questions.
- legal@serialpassport.com
- Privacy requests, legal notices, misuse and suspicious certificates.
- noreply@serialpassport.com
- Automatic emails: welcome, password reset, invitations and reminders. Replies go to support.
We never ask for your password by email. Treat any email asking for it as phishing, even if it seems to come from us, and forward it to legal@serialpassport.com.