Getting started

Roles and permissions

Owner, administrator, passport issuer, compliance officer and auditor.

Owner
Full control, including appointing administrators.
Administrator
Runs the workspace: employees, company details, API keys, billing, and issuing passports.
Passport issuer
Creates product models and batches, downloads labels and records lifecycle events.
Compliance officer
Records events, reviews restricted access, verifies parties and answers help desk tickets.
Auditor
Read-only access to the register, batches and audit trail.

Every change is written to the audit trail with who made it and when, so you can always show an inspector what happened.

Still stuck? Open a ticket and we'll help.